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To ensure a refund, a credit on your account, or exchange for another item of the same price, please keep in mind these important points when returning an item:
Shortage, discrepancy, or damage in a shipment must be reported within 2 business days. Please do not discard any boxes or wrapping supplies until the issue is resolved.
It is the customer’s responsibility to properly pack, ship and insure the contents of all returned packages using a traceable ground shipping method (we recommend US Postal Service insured mail) to:
Sacramento Cash and Carry
1160 Tara Ct, Ste A
Rocklin, CA 95765
All returns must be authorized to be returned. To obtain Return Authorization Number, email our Customer Service Department at [email protected]
We will refuse and reject all returned packages if there is no Return Authorization Number marked on the outside of the box.
Product(s) should be:
Shortage, Discrepancy or Damaged Shipments
Types of Return Requests:
Buyer returns an item and fails to indicate RMA# on shipment; $18.00 fee assessed as RMA Processing Fee (this fee may be added on to any additional fees that may be assessed to the order as result of non-compliance)
If you return products to Sacramento Cash and Carry, you can check the status by contacting Customer Service at [email protected] from 7:00am – 5:00pm PST Mon-Sat.
Be sure to have your order number available when you call. Within 48 hours after submitting your request, you will receive a response by email.
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